Terms & Conditions

Welcome to the services of Sahara Care Medical Tourism. Our aim is to deliver high quality and affordable products allowing our clients to experience exceptionally high quality medical services abroad. We act as a facilitator through your journey, from the initial consultation through to your return journey home.

These terms and conditions explain the agreement you have entered into with Sahara Care and the consultant for your cosmetic surgery at the hospital of your choice. They outline what is and isn’t included in your fixed price and what happens if you need more treatment or have to stay in hospital longer than planned.

The products and services offered by Sahara Care Medical Tourism are delivered through the hospitals the company is affiliated with, or us.

The following points highlight the obligations between you and us:
Our role is to act as a third party facilitator between the hospitals and surgeons we are affiliated with and yourself; we endeavour to work in your best interests as part of this process. The quote will include the procedure that you and the hospitals and surgeons we are affiliated with, have agreed upon. All procedures should be thoroughly understood and if there is any aspect that you do not understand please seek clarification. If requested your quote may include the cost of travel and other services.
Please be aware that all surgery has a risk attached to it and in the case of cosmetic surgery there may be an element of dissatisfaction with the final outcome.
We will not be held responsible for medical procedure disputes. Our liability is limited to a duty of care in our capacity as a third party facilitator governed by UK law.
In the event of a dispute between you and the surgeon this would be conducted under the country in which your operation took place unless otherwise agreed, as long as the complaint is logged within a time period of up to twelve months after surgery.
Your cosmetic surgery will be carried out at a fixed price that is agreed with you before the treatment starts. It may require one or more nights in hospital.

Definitions:
Fixed price:
This is the price that we state in your cosmetic surgery Quotation letter.

Cosmetic Surgery Confirmation letter:
This is the letter we send you to confirm the treatment to be carried out and the fixed price for the treatment, also flights, accommodation etc.
If your treatment includes any variation to the terms and conditions below, we will include this in the Cosmetic Surgery Confirmation letter.

Our Fully Inclusive Service:
Upon your Hospital Admission:
Pre-operative assessment the day prior to your surgery
Your own private room within the hospital where possible
24 hour nursing and care facilities
Operating theatre, medication and dressing fees
Dietary advice from the hospitals dietician
High Dependency Unit / Intensive Care unit if required
Histology, Imaging, Physiotherapy and Pathology if required

Upon your hospital discharge:
Medication to take home following discharge for up to seven days
Removal of stitches and dressings if required
Private Transfer to/from airport/hotel/hospital
Accommodation arrangements completed on your behalf

A Surgery Solutions representative shall discuss your chosen type of accommodation and budget with you; they will then make all of the hotel bookings for you giving you full peace of mind.
Places of interest, visitor attractions will be arranged as requested

If you want to visit any visitor attractions whilst abroad our representatives will arrange this for you, subject to length of stay and type of surgery being undertaken.

Flights
Flights from your requested Airport will be booked for you, one of our representatives shall discuss your preferred budget, time and date of departure and complete all of the necessary arrangements on your behalf.

Administration with your GP and/or Hospital Consultant
Upon receipt of your written consent, Surgery Solutions will liaise with your GP and/or Hospital Consultant to attain and forward your medical records by recorded courier to our surgeons abroad.

Visa Service
We will provide you with the visa application form for completion. Upon receipt of your completed visa application we shall hand deliver it to the Embassy and have your medical visas processed and posted to you by special delivery within 5 working days. Forms of I.D will be required.

In the case of Spinal Surgery
Upon your Hospital Admission/Spinal Radiological/Lab investigations and consultation with your physician/neurosurgeon:
X-ray lumbar spine (AP & Lateral view) This x-ray is to evaluate the lower back problems. Also of the chest to look for disease to lungs or heart.
MRI spine - A high end imaging investigation to detect diseases of the spine with or without contrast.
Fasting Blood Sugar - Blood Sugar monitoring.
Post prandial blood sugar - blood sugar monitoring after lunch.
Complete blood count - a basic haematology investigation.
Erythrocyte sedimentation rate - test to indicate chronic inflation.
Serum Creatine - Biochemical Indicator of Kidney function.
2 days stay in hospital for investigations, private room, TV, meals, 24hr nursing care.
If you remain at the hospital following investigation for surgery, the cost of the investigations will be deducted from your final bill.
Upon your hospital discharge:
Medication to take home following discharge for up to seven days
Removal of stitches and dressings if required

What you have to pay for separately from the fixed price:
Treatment or investigations before or after surgery, except those listed above
Personal expenses such as telephone calls, newspapers and meals for visitors
Treatment anywhere other than at the hospital where you are booked for your surgery
Consultations, investigations or treatment nor related to your surgery
For any items not included in the fixed price, you will need to pay the standard charges and consultant fees.
To make your trip even easier for you, should you wish, we can also arrange a comprehensive travel package including return flights, hotel accommodation and arrange places of interest and visitor attractions for you to visit.
Upon receipt of your instruction to proceed we will make and confirm all of the required appointments with your consultant and confirm with you the date for your scheate Transfer to/from airport/hotel/hospital
Accommodation arrangements completed on your behalf

A Surgery Solutions representative shall discuss your chosen type of accommodation and budget with you; they will then make all of the hotel bookings for you giving you full peace of mind.
Places of interest, visitor attractions will be arranged as requested

If you want to visit any visitor attractions whilst abroad our representatives will arrange this for you, subject to length of stay and type of surgery being undertaken.

Flights
Flights from your requested Airport will be booked for you, one of our representatives shall discuss your preferred budget, time and date of departure and complete all of the necessary arrangements on your behalf.

Administration with your GP and/or Hospital Consultant
Upon receipt of your written consent, Surgery Solutions will liaise with your GP and/or Hospital Consultant to attain and forward your medical records by recorded courier to our surgeons abroad.

Visa Service
We will provide you with the visa application form for completion. Upon receipt of your completed visa application we shall hand deliver it to the Embassy and have your medical visas processed and posted to you by special delivery within 5 working days. Forms of I.D will be required.

In the case of Spinal Surgery
Upon your Hospital Admission/Spinal Radiological/Lab investigations and consultation with your physician/neurosurgeon:
X-ray lumbar spine (AP & Lateral view) This x-ray is to evaluate the lower back problems. Also of the chest to look for disease to lungs or heart.
MRI spine - A high end imaging investigation to detect diseases of the spine with or without contrast.
Fasting Blood Sugar - Blood Sugar monitoring.
duled date of surgery.
We can provide you with the information regarding the hospital and consultant whom is to provide your surgery, please request this from the Surgery Solutions representative.

Please note that the price will be confirmed upon receipt of your completed medical history form. The final bill is subject to your medical condition on admission, complexity of treatment and thereby the duration of stay.
What do I need to do before my treatment?
Personal information will be collected from you in order to co-ordinate and facilitate the services that are requested by yourself.

Personal Information collected may include, but is not limited to:
Your name and address
Date of Birth
Passport and Travel details
Contact details, mobile phone numbers and email addresses
Medical Information (as per your consent and questionnaire forms)
Personal Data from the website
Photographs
Partner Information
It is important that you provide timely and accurate information in order for us to deliver the service to you. Failure to provide the information may result in Sahara Care delaying or being unable to provide the services to you.

In providing a quote and service to you Sahara Care may disclose information to its service providers. Sahara Care will take reasonable care to ensure that our service providers are bound by confidentiality and privacy obligations in regards to protecting your personal information.

Holding accurate information.
Sahara Care takes extensive precautions to ensure that the personal information we collect, use and or disclose is complete and correct. However, the accuracy of the information is subject largely to the details you submit. With this in mind Sahara Care would ask that the client advise us if there are any omissions or errors in your personal details and of any changes to your personal information or contact particulars, (name/address) as soon as possible.
All correspondence with clients will be via fax, email and telephone in respect of planned medical treatment, medical information, and travel details. We ensure confidentiality of information at all times with respect to our confidentiality policies and procedures.

Sahara Care presents information, products and services through our website. When you utilize our site, the web server records anonymously detail, including time, date and URL of the request. The information is used to augment and develop the configuration of our site and monitor ongoing website performance.

Sahara Care may use 'cookies' on our website. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for our websites to remember your preferences. As such, cookies are designed to improve your experience of our websites.
In some cases, cookies may collect and store personal information about you. Sahara Care extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our website or take advantage of the improved website experience that cookies offer.
Medical and surgical advice given by Sahara Care is intended to be accurate and to the best of our knowledge, however any advice given should be discussed and thoroughly understood with the surgeon before proceeding with the treatments.

Sensitive Information
Sahara Care may collect personal information that is sensitive and may relate to health or medical details. Sensitive information will be used or disclosed only for the purpose for which it was given and forwarded directly to the party it is intended for as required by law. Where medical information is required to be transferred to a third party, this will be in conjunction with the completion of a consent form, (release of medical information form).
Medical information provided by Sahara Care is to be considered as an educational service only. The information sent through email should not be relied upon as a medical consultation. This medium is not designed to replace a physician's independent judgement about the appropriateness or risks of a procedure for a given patient. Sahara Care will ensure that we try to provide you with information that will help you make your own health care decisions.

DISCLAIMER
Sahara Care does not offer medical or legal advice. Our aim is to provide our customers access to quality, world-class medical services at affordable prices.
Sahara Care helps you to find medical treatment opportunities abroad. The role of Sahara Care is to act as a marketing agent for medical facilities and arrange medical treatment packages with the option to include a holiday package. Sahara Care does not offer any medical advice and is in no way liable for the actions of third parties. By signing the disclaimer you are aware of and acknowledge the role of Sahara Care as described. You further accept that the decision to have medical treatment abroad is your decision and that you are aware of any risks involved.



is subject largely to the details you submit. With this in mind Sahara Care would ask that the client advise us if there are any omissions or errors in your personal details and of any changes to your personal information or contact particulars, (name/address) as soon as possible.
All correspondence with clients will be via fax, email and telephone in respect of planned medical treatment, medical information, and travel details. We ensure confidentiality of information at all times with respect to our confidentiality policies and procedures.

Sahara Care presents information, products and services through our website. When you utilize our site, the web server records anonymously detail, including time, date and URL of the request. The information is used to augment and develop the configuration of our site and monitor ongoing website performance.

Sahara Care may use 'cookies' on our website. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for our websites to remember your preferences. As such, cookies are designed to improve your experience of our websites.
In some cases, cookies may collect and store personal information about you. Sahara Care extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our website or take advantage of the improved website experience that cookies offer.